FAQs
Our Capsules.
Our capsules are compatible with all original style Nespresso® coffee machines such as the Citiz, Lattisima, Lattisima Premium, Lattissima Plus, Le Cube, Pixie, Essenza, Expert, Maestria, U, Inissia, Creatista, Concept, Prodigio etc. Our pods do not fit the new Vertuo line of Nespresso® machines or commercial Nespresso® flat disc capsules.
Our capsules are not compatible with the Dolce Gusto, Nexpressi (Aldi) or Caffitaly branded machines.
We want to make sure your experience with our capsules is always a positive one – so if you have any issues, questions or ideas for improving our capsule compatibility, get in touch.
Yes, the warranty on your machine isn’t dependent on the capsules you use in the machine and should be honoured by the manufacturer. If you’ve got any doubts, you should check the manufacturer’s warranty information that came with your machine.
Yes our capsules are 100% certified industrial compostable to the strict Australian standards. Our capsule box packaging is recyclable.
You can compost our coffee capsules via the TerraCycle Roast and Return Coffee Capsule Composting Program. We have partnered with a range of stakeholders to create a free composting program for AS4736-2006 certified
compostable coffee capsules.
To use the program follow the three steps below;
1. JOIN THE PROGRAM
Visit the program page to join. Once you’ve received your confirmation email, you’re ready to start collecting your
empty packaging!
2. COLLECT YOUR EMPTIES
We recommend collecting your waste in a plastic bag placed inside a cardboard box you already have or can
obtain.
Download this accepted waste poster and place it on your collection box for reference!
3. SHIP FOR FREE
As an active collector in the program, you will have access to download free shipping labels for this program.
Download one from your account, affix it to your box and drop at your nearest Australia Post for free.
In order to recycle this waste stream properly, squeeze excess liquid from your capsules and ensure they are
completely dry and sealed in a plastic bag before placing them in your collection box. This is to avoid dripping
packages and help ensure your collections arrive safely.
Our coffee capsules can only be composted using industrial composting practices, they are not suitable for at home composting.
We you can compost our capsules via the TerraCycle Roast and Return Coffee Capsule Composting. More details here.
If left unopened and in their original packaging, our capsules will last for a least 12 months – but we include a best before date on our packaging so you can check for yourself if unsure.
Essentially it means ‘airtight’. It’s achieved by flushing the capsule with nitrogen to remove the oxygen, then filling the capsule with coffee and sealing. By doing it this way, we seal the coffee’s freshness and flavour more effectively.
There certainly is. Our capsule production process allows us to use 20% more coffee than similar overwrap capsules, so there’s more coffee to enjoy in every cup.
Our Coffee.
Yes, our coffee is a special blend created by our local roasting partner. We work very closely with them to make sure the blend is high quality, enduring, and most of all delicious.
Shipping.
Shipping costs will depend on where you live, and how much you order. Once you’ve added your desired products to cart, you can use our shipping calculator to tell you the exact shipping price before checking out.
We certainly can, but you’ll need to contact us directly to arrange international delivery options. As a guide, international shipping from our HQ in Victoria (Australia) usually takes between 15-20 days from order date.
A message reading ‘No Shipping Methods’ message usually occurs when our system can’t match the state or postcode you’ve entered. So double check that first, and hopefully that fixes your issue. Also, please remember if you live near a state border there may be a conflict in the data and international postcodes / ZIP codes are also not recognised.
If you are still getting the error message, please contact us and we can arrange delivery directly for you.
We process and dispatch orders daily from Monday to Friday except on public holidays.
Your order should arrive 3-5 business days if you live in Victoria, Queensland, South Australia, the Australian Capital Territory or New South Wales, or 5-7 business days if you’re in the Northern Territory, Western Australia or Tasmania.
We’ll send you an email when the parcel has been confirmed as shipped. If you haven’t received it or have any questions please contact us and we’ll be able to review and track your shipment.
We work with a number of different shipping suppliers dependent on the size and location of orders.
For most deliveries, you’ll need to sign for the delivery when it arrives at your address, but if you want the parcel to be left at your front door, or somewhere else near your door you can let us know as a note with the order.
If you’re not at home at the time of delivery, check your letterbox for a delivery note that will tell you the next step instructions from the delivery service – you will either need to go and collect your order from their outlet or you may be able to reschedule the delivery for another time.
Yes, just let us know as soon as possible over email [email link] as most orders are shipped from our HQ on the day of ordering. If your order is already in transit when you need to change the address, email us and we’ll work out the next steps to ensure we can get it to where you need it to be.
Our returns information is listed on the delivery docket, but if you’re in doubt please contact us for any additional information or to clarify any details.
General.
If you have any issues with your order or you simply aren’t satisfied with our product then you can get in touch with us and we will find a solution for you.
Your purchase will show up on your statement as ‘The Branded Coffee Co’
Yes, we’re proud to be 100% Australian. Our coffee beans are imported, but are roasted and encapsulated in Australia. Our packaging is also designed and printed in Australia and our HQ is based in Victoria.
We absolutely do! If you’re interested, contact us with your enquiry and we’ll get in touch within 24 hours.
Got a question we haven’t answered here? Fill in the below form to get in touch and we’ll come back to you as soon as we can.
